Financial Benefits – SK Telecom Performance Assurance

We’ve had a lot of reporters and other customers ask us, what financial benefits can be realized by mobile network operators like SK Telecom (see case study here) when they deploy network-wide performance assurance solutions.

Without zooming in specifically on SK Telecom, here are some broader benefits they should expect to realize, as other mobile operators have shared with us over the past couple of years as they build and validate their business cases to deploy a virtualized instrumentation layer in their networks.

Figures noted are industry-average results from Accedian customers deploying this solution, and are not specific to SK Telecom–they are included here for reference only to illustrate the scale and relative size of normally realized financial benefits:

Operational Efficiency

  • 100% faster new network / cell site and small cell provisioning
  • 500% faster network upgrade validation
  • Reduced network diagnostic efforts:
    • 40% reduction in truck-rolls / technician dispatch
    • Significantly less operational effort to diagnose results and localize issues
  • Eliminates manual network configuration, possible human error, and manual, error-prone performance optimization
  • 25% reduction in customer support calls due to performance / experience degradation, due to proactive network optimization that fixes problems before they affect customers
  • 25% reduction in internal performance SLA violations (baseline performance objectives)
  • Do more with existing assets:
    • Higher network utilization efficiency based on dynamic infrastructure optimization and capacity management–20% increase in available backhaul bandwidth
    • Most efficient use of available spectrum
  • Eliminate vendor lock-in: build networks with best possible vendors and mix them as required to deploy the latest technology at the best possible, most competitive cost
  • Reduce the need for handheld test sets and portable analyzers by up to 70%

Revenue Protection, Market Share, and Growth

  • Decrease customer churn/loss due to best possible QoE
  • Attract new customers with clearly differentiated, market leading performance
  • Increase revenue from international roaming
    • partner of choice with best performing network
    • high availability, fastest networks promote the most data / service consumption and related billable pay-per-use revenue
  • Reduce penalties paid to regulatory agencies due to service outages

Of course, every operator is unique, and the extent to which they implement a solution has a significant impact on which of these drivers they will leverage the most. Contact us if you’d like to run a custom ROI evaluation for your network. We’ve worked with hundreds of operators to help them make their own assessment that reflect their specific operational environment.

In his role as Director of Business Analytics at Accedian, Scott is responsible for developing business intelligence models, reports, dashboards, and systems used in data discovery, predictive analytics, and visualization to support business processes and strategic planning, both internally by Accedian and by its telecom operator and enterprise customers. He also represents Accedian in analyst relations activities. Scott’s extensive experience in wireless, Carrier Ethernet and service assurance includes management, marketing, and engineering leadership roles at Performant Networks, MPB Communications, Minacom (Tektronix), Aethera Networks (Positron / Marconi), EXFO, and PerkinElmer Optoelectronics (EG&G). Scott holds Master’s and Bachelor’s degrees in engineering from McGill University in Montreal, Canada, and completed professional business management training at the John Molson School of Business, the Alliance Institute, and the Project Management Institute.

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  • Acronym Guide

    327 Terms, Page 1 of 82


    Second Generation
    A cellular telecom network that uses second-generation wireless technology. Such networks digitally encrypt phone conversations, and allow data services including SMS text messages.


    Third Generation
    A cellular network that uses third-generation wireless technology based on standards that support wireless voice telephony, mobile and fixed internet access, video calls, and mobile TV. Such networks are capable of data transfer rates of at least 200 Kbps and as fast as 21 Mbps.


    Third Generation Partnership Project
    International collaboration among telecommunications associations, with the purpose of developing and maintaining the Global System for Mobile Communications (GSM) specification for 3G mobile networks.


    Fourth Generation
    A cellular network that uses fourth generation wireless technology to deliver mobile broadband internet access in addition to voice and text messaging. Two synonymous 4G systems are commercially deployed: Mobile WiMAX an Long Term Evolution (LTE). LTE is the predominant system in the U.S.

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