Quality of service (QoS) is the cornerstone of the WOW! Business brand. To move beyond the industry standard of serving SMBs with ‘best effort’ internet-based services, the provider deployed a performance assurance solution from Accedian, enabling it to cost efficiently offer assured QoS and service level agreements (SLAs) for its business services over DOCSIS (BSoD) services.
With a mission to offer business services delivered over its cable plant with the same guaranteed uptime, bandwidth availability, rapid mean time to repair (MTTR) and assured QoS metrics as fibered connections, WoW! Business needed an automated performance assurance and SLA reporting strategy that would provide the full feature set, precision and scalability required for large enterprise connectivity, while still meeting the cost competitive business case the SMB market presents.
WOW!’s SLA-assured services are now delivered using a single, integrated monitoring and performance reporting platform from Accedian. Complementing and supplementing the capabilities of cable modems, Accedian virtualized customer premises equipment (vCPE) modules ensure carrier-grade, highly reliable Ethernet connectivity for customers connected via WOW! Business’ extensive hybrid-fiber-coax (HFC) plant over DOCSIS, making them a natural complement to services delivered to large enterprise sites via WOW!’s extensive fiber footprint.
Full story: read the case study.Related
- White Paper – vCPE Options for DeliveringBusiness Services overDOCSIS (BSoD)
- Video – Business Services over DOCSIS (BSoD) vCPE Video
- Solution Brief – Business Services over DOCSIS
- Web Page – Cable MSOs