case study

WOW! Business

Business Services Provider Expands SLA-Grade Carrier Ethernet Portfolio Using Accedian Network Performance Assurance Solution


WOW! is one of the nation’s leading broadband providers, serving residential, business and wholesale customers in Illinois, Michigan, Indiana, Ohio, Maryland and the Southeast.


Accedian solutions

Accedian SkyLIGHT Performance Assurance Platform, Accedian Network Performance Elements, Accedian Virtualized GbE ant Modules

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  • Market opportunities demanding expansion beyond best-effort internet-based services
  • Need for more operational and cost-efficient methods of assuring service quality and meeting service level agreements (SLAs) for DOCSIS-based services
  • Goal of delivering business services over cable plant with same uptime and bandwidth availability as with fibered connections
  • Lack of automated performance assurance and SLA reporting


  • Delivery of end-customer self-install using automated provisioning
  • Ability to ensure performance objectives are met from day one
  • Continuous, per-second performance monitoring and portal-based SLA reporting
  • Proactive fault detection and isolation for fastest-possible mean time to repair (MTTR
“Anytime you’re selling to Verizon, AT&T, or any of the major carriers, there are specific technical requirements that we have to hit, have to guarantee, and have to report on. With Accedian continuously monitoring every aspect of the performance of our network, our customers — enterprises and carriers — can rely on WOW! Business to deliver a high-quality, guaranteed service that meets their connectivity needs.”
Eric Fligel, VP Network Engineering at WOW! Business
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  • Acronym Guide

    327 Terms, Page 1 of 82


    Second Generation
    A cellular telecom network that uses second-generation wireless technology. Such networks digitally encrypt phone conversations, and allow data services including SMS text messages.


    Third Generation
    A cellular network that uses third-generation wireless technology based on standards that support wireless voice telephony, mobile and fixed internet access, video calls, and mobile TV. Such networks are capable of data transfer rates of at least 200 Kbps and as fast as 21 Mbps.


    Third Generation Partnership Project
    International collaboration among telecommunications associations, with the purpose of developing and maintaining the Global System for Mobile Communications (GSM) specification for 3G mobile networks.


    Fourth Generation
    A cellular network that uses fourth generation wireless technology to deliver mobile broadband internet access in addition to voice and text messaging. Two synonymous 4G systems are commercially deployed: Mobile WiMAX an Long Term Evolution (LTE). LTE is the predominant system in the U.S.

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