Most organizations struggle to handle end-user complaints regarding slow application or network services, a situation that is made worse by the complexity of today’s application chains spanning legacy and hybrid cloud infrastructure. Routing cases to the right team is therefore a major issue.
SkyLIGHT PVX transforms the way IT teams collaborate, how end-user performance is monitored, and how performance degradations are identified and ultimately resolved.
When performance degradations occur, SkyLIGHT PVX alerts the helpdesk team and displays the following:
- the name of the impacted application
- the time of impact
- the origin of the performance degradation, whether it’s the network, a server, or an application service
Based on the nature of the evidence provided by SkyLIGHT PVX, the incident can be forwarded to the appropriate IT team for detailed diagnostics.