Most organizations struggle to handle end-user complaints regarding slow application or network services, a situation that is made worse by the complexity of today’s application chains spanning legacy and hybrid cloud infrastructure. Routing cases to the right team is therefore a major issue. Skylight transforms the way IT teams collaborate, how end-user performance is monitored, and how performance degradations are identified and ultimately resolved.
When performance degradations occur, Skylight alerts the helpdesk team and displays the following:
- -Name of the impacted application
- -Time of impact
- -Origin of the performance degradation, whether it’s the network, a server, or an application service
Based on the nature of the evidence provided by Skylight sensor, the incident can be forwarded to the appropriate IT team for detailed diagnostics.