Groupe BPCE improves IT performance and shortens resolution time
Business issue
The BPCE IT department, which has over 1,200 employees, initially selected Skylight as a performance monitoring solution for its WAN network, which connected remote branches to the main data center and headquarters. Due to the successful deployment of this solution, the company engaged with Accedian to increase the project’s scope to include application performance monitoring, traffic between the company and key partners, and data exchanges and clusters within the data center.
Solution benefits
BPCE, with Skylight, now has a 360° visibility solution that:
- Shortens resolution time with significant ROI savings
- Identifies and pinpoints the problem origin point quickly and easily
- Helps with capacity planning
- Troubleshoots network issues
- Reduces performance risk specific to technical migrations and change management
- Offers real-time transaction analysis capabilities
- Lowers total cost of ownership (TCO) as it relates to systems administration and maintenance
Business Value and ROI
Since the solution was deployed, BPCE has achieved or surpassed its key business objectives.
ROI value: Cost savings realized across the entire IT infrastructure especially with new rollouts and corporate-wide initiatives such as digital transformation.
- Streamlined, easy-to-use, and expedited process to identify the root cause of a bottleneck, slow down, or degradation. Pinpoints problem origin expediently and efficiently, optimizing staff productivity
- Utilized frequently to troubleshoot network issues including MTU issues in
complex VPN infrastructure - Real-time, 360-degree visibility into network and application performance, which drives shorter resolution times, optimizes productivity and mitigates cyber-security threats. More time for application rollout, testing, change management, and bandwidth analysis. Less time spent on resource-depleting bottlenecks
- Real-time transaction analysis helps accelerate
fault-handling process throughout the IT infrastructure. For example, database flagging and error reporting helped reduce downtime (and loss of revenue and brand value) related to a customer-facing e-banking application