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Province de Liege Case Study
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Government
Deliver efficient digital experiences for your users and inter-departmental workforce
Up against perpetual budget cuts, we know that delivering exceptional digital experience is harder than ever before
Government IT functions are facing radical transformation with the rise of digital initiatives and the need to modernize.
They have to deliver services faster than ever before through new models and evolving internal structures, all under cut-backs and limited budgets. This leaves government IT departments vulnerable to finger pointing. They cannot respond to user complaints or slow application performance because of a total lack of visibility that prevents them from quickly resolving issues.
Making things worse, their infrastructures could be varied or fractured. So, more often than not, IT operations lack the right solution to enable them to identify the source of performance degradations making it a challenge to deliver the best user experience and reliable, efficient service.
Government CIOs can be trapped in a vicious cycle: constrained funding, unable to invest or deliver, growing technical debt and dissatisfaction, lost credibility, repeat. They need to focus relentlessly on defining and delivering outcomes with stakeholders and customers in mind
Why Skylight?
Quickly pin-point issues
Skylight enables IT operations to drill down and quickly pinpoint and analyze the source of any issues to address them quickly and deliver the best possible experience for users
Lower operating costs
With deployment in a few hours (not days or weeks) and enhanced resolution times, Skylight optimizes productivity and ensures uninterrupted availability of business-critical applications
Enhanced collaboration across teams
Skylight identifies issues across diverse sites, giving a clear view of network resource usage by user, by bandwidth, and by application for better collaboration between teams and departments
“Without Accedian’s Skylight, it would be absolutely impossible to adequately control the network infrastructure’s usage for all users, and to respond quickly to all performance degradations.”
Philippe Pieters, Network Manager, Liège province
Disruptive total cost of ownership model
Governments at all levels are continually in an environment of cut-backs where budgets are tightly squeezed while at the same time, government offices must evolve to deliver outstanding services to their users. To reduce complexity and TCO, Skylight unifies capabilities on a single platform that are normally distributed in several appliances and products.
Drive performance optimization
Government IT teams cannot respond to user complaints or slow application performance because of a total lack of visibility that prevents them from quickly resolving issues. This leads to finger pointing and the blame game. With Skylight, IT teams gain clear visibility to identify the most frequent transactions (front and back end), the slowest transactions, and of course, are able to identify errors and where all of this is occurring.
