Resources

The world has changed and customer expectations have changed with it. They now expect their digital services to add value to their lives and the infrastructure that powers them to perform faultlessly. 

How will communications service providers (CSPs) manage the short-term and long-term tradeoffs of cloud-native NFV? Explore implications for 5G, network slicing, and automation.

To address operational inefficiencies and wasted resources, T-Mobile Poland deployed Skylight for end-to-end network performance management. It also gives them a unique advantage in their 5G rollout.

Confidence in artificial intelligence (AI) and its ability to enhance network operations is high, but only if the issue of AI bias is tackled, Heavy Reading found in a survey of communications service providers (CSPs). 

Bouygues Telecom uses uses the real-time, microsecond-level performance visibility delivered by Skylight to optimize mobile network performance and assure business-critical services.

Network and application performance management is ultimately about user quality of experience (QoE). This user's guide shows you how to deliver the experience customers expect in the cloud and 5G era, by integrating NPM and APM. 

Service operation centers (SOCs) can support communications service providers (CSPs) as they evolve to become customer-centric businesses. This paper shows a proactive approach to customer experience management, using Accedian’s SkyLIGHT solution. 

In this video recorded during Mobile World Congress Barcelona 2019, Accedian Board of Directors member, and former Vodafone Group CTO, Stephen Pusey explains how Accedian hits the sweet spot with perf…

In this video recorded during Mobile World Congress Barcelona 2019, Accedian Board of Directors member, and former Vodafone Group CTO, Stephen Pusey explains why artificial intelligence using bad data is useless, and how Accedian’s DataHUB IQ service analytics platform uses clean data to avoid that pitfall.

5G was born out of uses cases: looking at what customers might need, and developing a set of specifications to deliver that. Now it’s time to actually make good on the promise. In this video recorded…

How should operators take control of customer experience with 5G services? This infographic explores answers to that question, drawing on results of a Heavy Reading survey with more than 100 mobile operator respondents.

How does performance monitoring help operators meet customer expectations for services in the 5G era? This paper explores answers to that question, drawing on results of a Heavy Reading survey with mo…

What is the most important enabler of revenue from 5G services? How will service providers create value with 5G in a cloud economy? These are just two of the topics we explored in our recent Heavy Reading survey and webinar. Download our infographic to see what we discovered and how these results can help your organization to drive a winning, revenue-focused 5G strategy.

Description:  Please join Gabriel Brown, Principal Analyst at Heavy Reading, and Richard Piasentin, Chief Strategy and Marketing Officer at Accedian, who will discuss the current state of 5G, con…

Network operators taking the role of 5G “early adopters” are doing so to capture the market early, create a sustainable hold on it, and generate new revenue streams in the process. But, even these ear…