Resources

The world has changed and customer expectations have changed with it. They now expect their digital services to add value to their lives and the infrastructure that powers them to perform faultlessly. 

SK Telecom’s long-term technology goals revolve around applying big data to reliably assure performance of their network infrastructure and the services that run on it. Read more about this case study.

Skylight provides micro details and a macro view of network performance so you can understand your users’ experience quickly and easily. Watch the demo to see how.

When the stakes were high, a B2B communications service provider in Latin America chose Skylight to assure user experience by monitoring live broadcasts and connectivity for premium-paying customers at a global sports event where every millisecond counted. 

Network and application performance management is ultimately about user quality of experience (QoE). This user's guide shows you how to deliver the experience customers expect in the cloud and 5G era, by integrating NPM and APM. 

This video shows a few brief examples of how Accedian’s SkyLIGHT FLowMETER millisecond sampling granularity, coupled with correlation and reporting features in DataHUB IQ, can detect and monitor microbursts.

Service operation centers (SOCs) can support communications service providers (CSPs) as they evolve to become customer-centric businesses. This paper shows a proactive approach to customer experience management, using Accedian’s SkyLIGHT solution. 

5G was born out of uses cases: looking at what customers might need, and developing a set of specifications to deliver that. Now it’s time to actually make good on the promise. In this video recorded…

Windstream Enterprise’s SLA-backed switched Ethernet connectivity leverages Accedian solutions for enhanced levels of performance assurance to add more value and elevate customer experience.

How should operators take control of customer experience with 5G services? This infographic explores answers to that question, drawing on results of a Heavy Reading survey with more than 100 mobile operator respondents.

Network operators taking the role of 5G “early adopters” are doing so to capture the market early, create a sustainable hold on it, and generate new revenue streams in the process. But, even these ear…

When deployed together with Accedian’s Skylight, Silver Peak’s Unity EdgeConnect offers a truly unique capability in the SD-WAN market: quality of experience (QoE) visibility all the way to the true edge of application delivery—the end user.

This infographic explores the rise of network complexity and how operators are responding by building autonomous networks that optimize themselves, second-by-second. Automation–driven by insight gained through end-to-end network visibility– is necessary if operators are to delight subscribers with exceptional 5G user experience. QoE is the new differentiator.

Telefonica uses Skylight's high-quality continuous monitoring with microsecond accuracy and real-time metrics to proactively assure the quality of each service.