Resources

André Ethier, Telecom Engineering at Bouygues Telecom, describes how his network engineering team has benefited from Accedian's Skylight performance management solution since its deployment across their nationwide network.

Accedian's Chief Strategy and Chief Marketing Officer, Richard Piasentin, explains why in today's demanding marketplace, customer service is only as good as the customer digital experience provided.

André Ethier, Telecom Engineering at Bouygues Telecom, describes how his network engineering team has benefited from Accedian's Skylight performance management solution since its deployment across their nationwide network.

Skylight provides micro details and a macro view of network performance so you can understand your users’ experience quickly and easily. Watch the demo to see how.

How will communications service providers (CSPs) manage the short-term and long-term tradeoffs of cloud-native NFV? Explore implications for 5G, network slicing, and automation.

When the stakes were high, a B2B communications service provider in Latin America chose Skylight to assure user experience by monitoring live broadcasts and connectivity for premium-paying customers at a global sports event where every millisecond counted. 

The network is your product. How well do you understand the customer experience? Not very well when, on average, 40% of customers churn because of network quality issues. This problem is fixable with service analytics. Here’s how.

Network and application performance management is ultimately about user quality of experience (QoE). This user's guide shows you how to deliver the experience customers expect in the cloud and 5G era, by integrating NPM and APM. 

This video shows a few brief examples of how Accedian’s SkyLIGHT FLowMETER millisecond sampling granularity, coupled with correlation and reporting features in DataHUB IQ, can detect and monitor microbursts.

Service operation centers (SOCs) can support communications service providers (CSPs) as they evolve to become customer-centric businesses. This paper shows a proactive approach to customer experience management, using Accedian’s SkyLIGHT solution. 

In this video recorded during Mobile World Congress Barcelona 2019, Accedian Board of Directors member, and former Vodafone Group CTO, Stephen Pusey explains how Accedian hits the sweet spot with perf…

In this video recorded during Mobile World Congress Barcelona 2019, Accedian Board of Directors member, and former Vodafone Group CTO, Stephen Pusey explains why artificial intelligence using bad data is useless, and how Accedian’s DataHUB IQ service analytics platform uses clean data to avoid that pitfall.

5G was born out of uses cases: looking at what customers might need, and developing a set of specifications to deliver that. Now it’s time to actually make good on the promise. In this video recorded…

 What’s really going on in your network? How can you figure that out with so much noise from all the performance data? Here’s how Accedian’s Skylight Performance Analytics platform…

Windstream Enterprise’s SLA-backed switched Ethernet connectivity leverages Accedian solutions for enhanced levels of performance assurance to add more value and elevate customer experience.