Resources

André Ethier, Telecom Engineering at Bouygues Telecom, describes how his network engineering team has benefited from Accedian's Skylight performance management solution since its deployment across their nationwide network.

Accedian's Chief Strategy and Chief Marketing Officer, Richard Piasentin, explains why in today's demanding marketplace, customer service is only as good as the customer digital experience provided.

The world has changed and customer expectations have changed with it. They now expect their digital services to add value to their lives and the infrastructure that powers them to perform faultlessly. 

André Ethier, Telecom Engineering at Bouygues Telecom, describes how his network engineering team has benefited from Accedian's Skylight performance management solution since its deployment across their nationwide network.

SK Telecom’s long-term technology goals revolve around applying big data to reliably assure performance of their network infrastructure and the services that run on it. Read more about this case study.

Skylight provides micro details and a macro view of network performance so you can understand your users’ experience quickly and easily. Watch the demo to see how.

To address operational inefficiencies and wasted resources, T-Mobile Poland deployed Skylight for end-to-end network performance management. It also gives them a unique advantage in their 5G rollout.

Reliance Jio was preparing to launch a brand-new LTE network across India. Excellent performance was crucial. They chose Skylight for an all-software solution with detailed, accurate information that didn’t require purchasing any additional hardware.

When the stakes were high, a B2B communications service provider in Latin America chose Skylight to assure user experience by monitoring live broadcasts and connectivity for premium-paying customers at a global sports event where every millisecond counted. 

Confidence in artificial intelligence (AI) and its ability to enhance network operations is high, but only if the issue of AI bias is tackled, Heavy Reading found in a survey of communications service providers (CSPs). 

The network is your product. How well do you understand the customer experience? Not very well when, on average, 40% of customers churn because of network quality issues. This problem is fixable with service analytics. Here’s how.

Bouygues Telecom uses uses the real-time, microsecond-level performance visibility delivered by Skylight to optimize mobile network performance and assure business-critical services.

Network and application performance management is ultimately about user quality of experience (QoE). This user's guide shows you how to deliver the experience customers expect in the cloud and 5G era, by integrating NPM and APM. 

This video shows a few brief examples of how Accedian’s SkyLIGHT FLowMETER millisecond sampling granularity, coupled with correlation and reporting features in DataHUB IQ, can detect and monitor microbursts.

Service operation centers (SOCs) can support communications service providers (CSPs) as they evolve to become customer-centric businesses. This paper shows a proactive approach to customer experience management, using Accedian’s SkyLIGHT solution.