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Customer service is only as good as the customer’s digital service
Accedian's Chief Strategy and Chief Marketing Officer, Richard Piasentin, explains why in today's demanding marketplace, customer service is only as good as the customer digital experience provided.
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Bouygues Telecom gains micro detail and macro intelligence with Skylight
André Ethier, Telecom Engineering at Bouygues Telecom, describes how his network engineering team has benefited from Accedian's Skylight performance management solution since its deployment across their nationwide network.
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