End User Experience Monitoring

Drive revenue and productivity through uninterrupted end user experience

It’s not true: measuring end user experience is not too complex and not too costly

Applications drive the efficiency of business processes and the experience of customers, and as a result, applications drive revenue and profitability. But, according to IDG, over 75% of IT organizations suffer from degraded business applications. With every digitized interaction, response times experienced by users is a key performance indicator. Yet, it’s a challenge tracking the performance of all applications delivered from on-premises, data centers, or the private or public cloud. To make matters worse, IT operations often assume that measuring end user experience will be far too complex and too costly to implement. This drives unacceptable resolution times: according to Forrester, 31% of performance issues take more than a month to resolve or are never resolved at all.

75%

of IT organizations suffer from degraded business applications

75% of IT organizations suffer from degraded business applications

IT operations lack visibility, significantly affecting the performance of business critical applications. Most IT groups focus their monitoring efforts on technical metrics related to their specific scope of responsibility which might be the network, systems, cloud, application, or database. But, what about the end-to-end visibility of the experience delivered to users? IT teams lack actionable insights to detect and fix issues impacting business productivity.

Skylight delivers complete end-user experience status for all applications.

70% of all performance degradations are reported by users themselves

With no proactive end user experience monitoring, the only way IT operations learn about degradations is from their helpdesk team reporting end user complaints. This means that IT operations miss most of the issues, only acting on long-lasting performance degradations harming business operations that are reported by unhappy users. What about all the other losses occurring across the network due to degraded application performance?

Skylight proactively alerts IT operations of all application performance degradations.

31% of performance issues take more than a month to resolve or are never resolved

With most monitoring tools segmented by IT (ie. by network, system, application, databases, and so on), war room discussions focus on the blame game and trying to prove the innocence of each group. In most cases, understanding the scope and the origin of performance degradations in complex IT infrastructures remains a challenge.

Skylight instantly spots the presence of, the scope, and the origin of performance degradations.