Accedian is now part of Cisco  |

Business Services

Real-time performance visibility critical for flexible, on-demand network services

Enterprise customers expect real-time KPIs and performance monitoring

Business-critical network services underpin daily business productivity applications and digital operations.

Business service providers need to provide their enterprise customers with Web-based self-service customer portals and service dashboards that show key performance indicators (KPIs) in near real time. Enterprise customers want an early warning if there is performance degradation in order to take action, for example upgrading bandwidth, before it impacts the end user experience.

“Enterprises are demanding near real-time visibility into performance monitoring and reports of key performance metrics of their business-critical services. This will only increase with the proliferation of SD-WAN and, eventually, 5G-based enterprise services.”

Why Skylight?

Improve customer retention

Skylight continuously monitors service performance and provides real-time visibility into performance KPIs, allowing you to enhance customer satisfaction and loyalty

Reduce operational costs

Skylight performance analytics has the ability to correlate and enrich data from Skylight together with third-party network data to quickly identify issues and speed up problem resolution

Automate reporting

Skylight multi-tenanted, dynamic dashboards and reporting can be customized to support different enterprise customers, eliminating the need for manual reporting and multiple systems

“After engaging with Accedian, we increased our ability to test newly deployed services from about 30% to more than 70%. Skylight also eliminated localized testing as a significant cost that was on the rise.”

Tony Jones, Global Network Services Director

Cost-effective service activation testing for dynamic network services

Skylight’s performance control sensors are software-based and can be orchestrated to run service activation testing concurrently to multiple end-points. This is critical to assure that on-demand dynamic VPN and SD-WAN services are performing to the SLAs customers expect.

Complete performance visibility and troubleshooting across all network layers

Skylight provides complete performance visibility from Layer 2 to Layer 7. If your customer experiences it we can see it and provide you the insight to understand it. Quickly and easily differentiate between network and application issues, and pinpoint where the root cause of problems occurs.

Analyze and correlate multi-sourced data with machine learning to improve time-to-insight

User experience (e.g. dropped calls) can be affected by small bursts of packet loss and delay that can be very challenging to detect. Skylight’s data granularity and analytics correlate data detects performance issues and microbursts down to 1 ms. Passive analysis sees every packet, synthetic monitoring can generate hundreds of packets per second.