Real-time and Granular Network Analytics are Critical for Assuring Dynamic 5G and SD-WAN Services
Business Services
Real-time performance visibility critical for flexible, on-demand network services
Enterprise customers expect real-time KPIs and performance monitoring
Business-critical network services underpin daily business productivity applications and digital operations.
Business service providers need to provide their enterprise customers with Web-based self-service customer portals and service dashboards that show key performance indicators (KPIs) in near real time. Enterprise customers want an early warning if there is performance degradation in order to take action, for example upgrading bandwidth, before it impacts the end user experience.
“Enterprises are demanding near real-time visibility into performance monitoring and reports of key performance metrics of their business-critical services. This will only increase with the proliferation of SD-WAN and, eventually, 5G-based enterprise services.”
Why Skylight?
Improve customer retention
Skylight continuously monitors service performance and provides real-time visibility into performance KPIs, allowing you to enhance customer satisfaction and loyalty
Reduce operational costs
Skylight performance analytics has the ability to correlate and enrich data from Skylight together with third-party network data to quickly identify issues and speed up problem resolution
Automate reporting
Skylight multi-tenanted, dynamic dashboards and reporting can be customized to support different enterprise customers, eliminating the need for manual reporting and multiple systems
“After engaging with Accedian, we increased our ability to test newly deployed services from about 30% to more than 70%. Skylight also eliminated localized testing as a significant cost that was on the rise.”
Tony Jones, Global Network Services DirectorCost-effective service activation testing for dynamic network services
Skylight’s performance control sensors are software-based and can be orchestrated to run service activation testing concurrently to multiple end-points. This is critical to assure that on-demand dynamic VPN and SD-WAN services are performing to the SLAs customers expect.
Complete performance visibility and troubleshooting across all network layers
Skylight provides complete performance visibility from Layer 2 to Layer 7. If your customer experiences it we can see it and provide you the insight to understand it. Quickly and easily differentiate between network and application issues, and pinpoint where the root cause of problems occurs.
Analyze and correlate multi-sourced data with machine learning to improve time-to-insight
User experience (e.g. dropped calls) can be affected by small bursts of packet loss and delay that can be very challenging to detect. Skylight’s data granularity and analytics correlate data detects performance issues and microbursts down to 1 ms. Passive analysis sees every packet, synthetic monitoring can generate hundreds of packets per second.