Retail and Hospitality

Stay competitive in a crowded market with the only thing that matters—excellent customer service

Under pressure to deliver outstanding customer experiences?

Today’s retail and hospitality landscapes are undoubtedly competitive. Retail customers are flocking to e-commerce brands while many traditional brick-and-mortar retailers are struggling to stay afloat. Consumers have an enormous amount of power and catering to their needs is the best way to cultivate brand loyalty. Whether those experiences pertain to shopping, travel, dining out, or entertainment, it’s not a far leap for that quality of experience to extend to an interaction or experience whether online or in the physical world.

In today’s experience economy fueled by digital transformation, it is critical to seamlessly merge online and real-world experiences.

43%

To meet new internal and external demands, 43% of retail CIOs say that migrating IT environments to deliver industry-leading performance and positive customer experiences is a top priority in the coming two years

Why Skylight?

High definition visibility

High def visibility across the entire network infrastructure with full network and application performance insight—100% of the transactions and 100% of your users.

Uninterrupted availability

Deployed in hours, not days or weeks, Skylight delivers answers faster, optimizing productivity and ensuring uninterrupted availability of business-critical applications.

Increased efficiency

Skylight identifies the root cause of bottlenecks or degradations to pinpoint problems quickly so that end users are not impacted by slow or failed transactions.

“Skylight covered all our performance requirements from both network performance and application transaction monitoring as well as offering an exceptionally intuitive and easy-to-manage solution.”

Vinicius Silva Teixeira, IT Manager, CGI Brazil

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Unique approach powered by exceptional metadata

Skylight gives you the most detailed, fine-grained insight available today. It’s unprecedented. Skylight examines all network traffic and turns it into incredibly efficient metadata to reduce the amount of data sent over the network – just 20 to 50 Mbps for a 10 Gbps link. And, we deliver 1μs accuracy, making microbursts a thing of the past.

Radically simple deployment model

Skylight unifies capabilities normally distributed in several appliances and products to reduce complexity and TCO. It can be scaled and requires zero configuration to report performance analytics.

With deployment in only a few hours (not days or weeks) and short resolution times (MTTR), Skylight optimizes productivity and ensures uninterrupted availability of business critical applications.

Real-time transaction processing is the difference between poor customer service and great customer experience

Skylight metadata streamlines full network traffic packet capture data, reducing the amount of data that needs to be sent and retained for full network and application performance visibility and history. To get value from analytics, you need high-quality data. But, you also need to see everything in real-time.

With Skylight, see all traffic and applications decoded immediately. Latest generation stream-processing elevates wire analysis to real-time, actionable analytics and insight.