Service Reliability Engineer (SRE)

Role: Service Reliability Engineer (SRE)

Location: Riyadh, Saudi Arabia

Permanent, Full Time

Who we are

Accedian provides exceptional end-to-end visibility over network performance for millions of
services over major Tier-1 and Tier-2 networks globally, allowing our customers to tune and
optimize their network to provide the best possible performance and user experience.

What we do

Accedian develops best-in-class network monitoring solutions, based on award-winning
hardware and software solutions that are deployed in carrier networks and on enterprise
premises. The data we generate is in need of a modern and scalable platform so that it can be
stored, analyzed and presented in ways that are meaningful and intuitive to our customers. To
that end, Accedian has created the Skylight Analytics platform, a powerful system offering novel
ways to explore and analyze performance coming from various data sources, offered primarily
as a SaaS solution, with the option of a private cloud offering.

What will you do?

Our growing initiative is looking for talented Service Reliability Engineer (SRE) to work with a
small, high-powered team of industry experts to help perfect our platform by improving our
automation processes around deployment and operation.
We operate in a “You build it, you run it” mode, where everyone is actively participating in
maintaining and improving running software.
In this mode of operation, we need someone that owns the product life cycle improvement,
owns the configuration management, helps with the deployment and management scripting, and
works well in a team of cross-functional individuals. As one team, we are all part of DevOps,
and we all participate in it, but your role will be to lead the initiatives and the DevOps cycle. This
job is perfect for you if:

• You are an individual who has a passion for deployment and network operations, and
  like use various scripts and tools to help automate software delivery and maintenance.
• Or you are a sysadmin who has a passion for scripting and automation, and likes
  contributing to software plans, delivery and maintenance.
• In either case, you take pleasure in tuning OSes, trying out Kubernetes and Docker
  Swarm every now and then, and finding new way of monitoring the health of your
  deployment.

But more importantly, we want to provide you with an environment where you can exercise and
grow your technical, business and interpersonal skills in a friendly environment that strongly
believes that software is people, and that we invest in our product line-up by primarily investing
in our team.
This job includes a periodic (typically once every 5 weeks) PagerDuty function. We offer
competitive compensation for pager duty time, and we also have a very good understanding of
the importance of family life 🙂

Your responsibilities will include:

● Monitoring our cloud infrastructure and assessing its health to offer 24/7 service to
our customers.
● Work with the team to provide novel ways into detecting potential issues and
intercept them before an outage occurs
● Actively participate in system troubleshooting and recommend improvements to our
platform and tools
● Actively participate in our public cloud deployments on GCE and AWS: Research,
propose and participate in the implementation of security best practices for public cloud
deployments and data management.

Skills, qualifications, and related stuff…

We believe talented individuals can learn any technology stack, and that with the proper attitude
in Cloud environments, the sky is quite literally the limit.
But buzzwords are fun! Here is the environment that you would join. Showing strong expertise in
some of these areas is a must. Showing the desire to learn and expand that list to keep us up to
date is even more important:

Your experience should include:

• 3+ or more years of IT support experience, ideally focused on managing and
  troubleshooting systemwide solutions.
• Experience in ​Deploying multi-service applications on AWS, Google Cloud,
  Azure using modern toolset

Your tech skills would be:

• Help develop continuous monitoring and automated alerting of systems to ensure
  stability and reliability
• Ability to set up and maintain continuous integration and deployment
• Strong practical Linux-based systems administration skills in a Cloud or
  Virtualized environment.

Your team skill set should be:

• We are a team of Humble, Hungry and passionate people. We hire for fit and
  attitude before talent: Having exceptional interpersonal skills is paramount.
• Being comfortable with frequent, incremental code testing and deployment. We
  call it organized chaos. It is nothing like total chaos, but it has its moment 🙂
• Having Excellent english written and verbal communication skills. Working
  knowledge of French is an asset.
• Showing a strong desire to lead collaboration and open communication amongst
  teams, and reaching across functional borders to get to a truly awesome solution.

Schedule

• 8 Hours per day
• Monday to Friday

Telecommuting

This job can be fully remote

Ready to join our team?

Please send your resume/CV and cover letter to [email protected] to submit your interest! We look forward to hearing from you, future Accedian!