Zain Kuwait transforms the B2B customer experience with granular performance visibility

Business issue

Zain Kuwait, a leading digital service provider in the country, needed more granular visibility and deeper insights into end-to-end network and service performance to enhance its B2B customer experience. Zain needed a single pane-of-glass view of its network and service performance with per-customer granularity and the ability to automate customer SLA reporting.

Solution benefits

The Accedian Skylight and Cisco Crosswork™ Network Automation solution immediately improved network visibility with precise per-second monitoring and real-time performance insights. That real-time factor, coupled with granularity and efficiency, sets the vital foundation for automated assurance.

Zain Kuwait can now provide customer-specific dashboards and offer this additional performance visibility ‘as a service’ to its customers. For Zain Kuwait, being able to monetize this service is the icing on the cake.

• Unparalleled, granular high-resolution performance monitoring and visibility with a rich set of KPIs for early detection of any issues.
• Powerful reporting and analytics, including easy macro to micro insights leveraging machine learning.
• Self-monitoring, network-level dashboards, plus SLA dashboards and alerts that can be set up per customer, by customer type, and more.
• The ability to support multi-tenant customer self-service portals where B2B customers can monitor their own SLA reports and key performance indicators.
• Advanced automation that paves the way for streamlining routine network tasks and functions, and real-time assurance of services and customer experience.

Business value and ROI

With Accedian Skylight and Cisco Crosswork Network Automation, Zain Kuwait gains real-time visibility and transforms their B2B customer experience.