Cloud now dominates communications services. Networks are being converted to software (virtualized) control. Business realities drive these trends: the need to scale quickly, meet changing customer needs, and improve cost and operational efficiency.
This is mis-matched with traditional IT and network monitoring, which revolves around infrastructure and servers. Proper tools for the new reality provide insight and visibility into how well cloud infrastructure and services perform for end users.
Evolve beyond traditional performance monitoring
Traditional network monitoring focuses on whether a server is up, down, or available, and reports memory and CPU usage. If all of these metrics are in check, it is assumed that most applications are running properly, providing end users with good quality of experience.
In the cloud, things are more complicated. Virtual resources are dynamic and can be autoscaled to meet demand. How to you determine the proper level of scaling? Use network and application performance monitoring (NAPM) tools to measure the actual performance of business-critical applications. Accurately measure the quality of your customer’s experience.
Manage cloud services as a new revenue stream
Whether rolled out independently or in partnership with cloud providers like Microsoft or Amazon Web Services, managed services can be a significant new revenue stream for communications service providers (CSPs).
This requires the ability to ensure application and cloud-based solutions perform and meet customer expectations. User experience is the only differentiator that counts here. Cloud service level agreements (SLAs) more than basic network availability and utilization. Reliable cloud products customers are willing to pay for must also be sold with SLAs that include real-time reporting on application quality and availability, for example.