Professional Services

Whether we are delivering services on your own Accedian based infrastructure or from our “as a service portfolio”, we are you trusted advisor for end-to-end network and application performance visibility. Accedian will partner with you on this journey, offering a flexible set of value-added professional services, enablement models and training options.

Our goal is to ensure that you realize full value from Accedian solutions, enabling your business to improve efficiency, solve problems, deliver enhanced quality to your customers, and achieve long-term success.

Professional Services Portfolio

Broad industry expertise and innovative technology allows Accedian to go beyond classic professional services and deliver exceptional, business outcome-driven services that help our customers achieve their goals.

Below are some of the ways we’ve enabled our communications service provider and enterprise customers as part of our professional services portfolio.

Deployment Services

Network, service, or application deployment — Ready to launch a new offering? We design, install, configure, validate performance, and optimize our deployed solutions to ensure exceptional end user experience. This process may include validating a network’s MEF 2.0 compliance, designing optimization plans for existing applications, or preparing, planning, and executing infrastructure migration projects.  

System turn-up and testing — We provide end-to-end service and circuit validation. This includes a ‘birth certificate’ using RFC-2544 and Y.1564 using our advanced service activation testing (SAT) suite.  

Operational Consultants

Operational Consultants (OCs) are highly skilled, Accedian-certified subject matter experts. Either on-site or remote, OCs provide long-term, dedicated Accedian expertise to drive solution adoption, integration, process definition, and time-to-value reduction. We use this consultative approach to assess, implement, monitor and optimize how the solution is applied to each unique customer environment.  

Performance Management Services

Monitoring optimization — Struggling to gain and apply actionable insight with your performance management tools? Our expert consultants work with you to identify optimal traffic capture points, customize dashboards and reports, and integrate third-party applications.  

Fault isolation If network or application performance isn’t what it should be, where does the problem originate? We perform continuous, real-time KPI monitoring, analysis and reporting using standards like Y.1731 and TWAMP.  From the application perspective, transitioning into the virtualized, software-defined and cloud world can be challenging. Having travelled this path before, our experts identify issues and recommend solutions.

Network audits — Do you meet your customer-defined service level agreements (SLAs)? If not, why? We perform an end-to-end audit of circuits across vendors, technologies, and carriers to get to root of the matter. We can tailor our audits to focus on existing eNodeB backhaul to identify issues that impact availability, bandwidth and quality of experience for users. Our 5G Readiness Certification is specifically tailored to certify your backhaul’s ability to support high latency, high bandwidth applications.

XaaS (Anything as a Service)

We’ve developed an extensive OPEX- driven, “as-a-service” set of options that allows customers to benefit from the latest Accedian software, features, and professional services expertise on a subscription basis. These turnkey services, tailored to your needs, may include software, auditing, and network/application performance management.