Customer Support

Customer Support Portal

New and existing customers gain access to our secure webbased support portal interface.

The portal lets customers easily access Accedian’s support team, documentation, RMA processing and case status tracking.

Any firmware or software product update notifications are also accessible in the portal.

Open Support Portal
Contact Support Team

+1.514.331.6181

+1.866.685.8181 (North America toll-free)

0008000402793 (India toll-free)

[email protected]

 

+33 1 78 09 07 07

[email protected]

Tutorials for Skylight sensor: on-premises and cloud

Open a Case

Skylight Maintenance Program

The Accedian Skylight maintenance and support program covers:

  • Minor and major updates to Skylight software
  • Identification and resolution of bugs and performance issues when using Skylight
  • Access to technical documentation

Please note that Accedian’s Skylight maintenance and support program does not include the analysis or interpretation of metrics generated by the system. These value added services are available from Accedian or its Skylight-certified partners under contract.

Accedian’s Skylight maintenance and support program provides the following benefits:

  • Reliable, professional support: Accedian certified support engineers possess significant experience with Skylight deployments and solid network expertise
  • Available: Skylight support engineers are available 24/7, 365 days a year
  • Personalized support: Skylight support engineers have access to each customer’s complete account and support history, to ensure cases are handled professionally, efficiently, and with the personal care Accedian is recognized for
  • Multiple languages: technical support services are available in both English, French, Portuguese and Spanish